Shipping policy
YO! TOYS ("we", "our", or "us") operates the website yotoysstore.com.
By placing an order through our website, you agree to the terms outlined below. These policies are designed to provide a clear and transparent shopping experience for our customers.
1. General
All orders are subject to product availability.
While we make every effort to maintain accurate inventory levels, product availability may occasionally change.
If an item becomes unavailable after your order is placed, we may:
- Ship the available items in your order
- Contact you regarding the unavailable item
- Offer the option to wait for restocking or receive a refund
2. Shipping Costs
Shipping costs are calculated during checkout based on your shipping address and the items in your order.
Any applicable shipping charges will be clearly displayed before payment is completed.
3. Returns & Refunds
3.1 Change of Mind
We accept returns under the following conditions:
- Return request submitted within 30 days of delivery
- Item is unused and in its original packaging
- Item is returned in resalable condition
Customers are responsible for return shipping costs unless otherwise required by law.
Original shipping charges are non-refundable.
Refunds are issued after the returned item has been received and inspected.
3.2 Warranty Returns
We honor valid warranty claims submitted within 90 days of delivery where applicable.
Customers are initially responsible for return shipping costs.
If the warranty claim is approved, reasonable return shipping costs may be reimbursed.
Following approval, customers may choose one of the following:
- Refund
- Store Credit
- Replacement Item (subject to availability)
4. Delivery Information
Handling Time
1–3 Business Days
Shipping Options
Economy Shipping: 5–8 Business Days – Free
Standard Shipping: 3–4 Business Days – $15
Delivery times are estimates and may vary depending on destination and carrier.
Dispatch Schedule
Orders are generally dispatched within 1–3 business days.
Our fulfillment operations are conducted Monday through Friday, excluding public holidays.
Address Changes
Shipping address changes can only be made before an order has been dispatched.
Out of Stock Items
If an item becomes unavailable after purchase:
- Available items may still be shipped.
- Backordered items may be shipped separately or refunded.
Delivery Delays
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.
5. Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout, when tracking is available.
6. Damaged Deliveries
If your package arrives damaged:
- If possible, refuse delivery.
- Contact us as soon as possible.
- Please provide photographs of the damaged package and product to help us resolve the issue quickly.
7. Shipping Protection
Damaged Items
If an item is confirmed to have been damaged during transit, we will arrange an appropriate replacement or refund.
Lost Shipments
If a shipment is confirmed lost by the shipping carrier, we will provide either:
- A replacement item, or
- A full refund
8. Order Cancellation
Orders may be cancelled before they have been dispatched.
Once an order has shipped, it must follow our standard return policy.
Contact Us
If you have any questions regarding shipping, returns, or your order, please contact us.
YO! TOYS
Address
1605 Juan Tabo Blvd NE H
Albuquerque, NM 87112
United States
Website
https://yotoysstore.com
Phone
+1 (505) 369-1503