Informativa sui rimborsi
At YO! TOYS, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
Return Eligibility
To qualify for a return, the item must meet the following conditions:
- Unused and in the same condition as received
- Returned in its original packaging
- Include all original tags, accessories, and components
- Accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
To start a return, please contact our customer support team.
Email: contact@yotoysstore.com
If your request is approved, we will provide return instructions, including the appropriate return address.
Please do not send items back without receiving return authorization, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
If you receive an item that is:
- Damaged during shipping
- Defective
- Incorrect
- Missing components
Please contact us as soon as possible with your order number and, where applicable, clear photos of the issue. We will review your request and work to resolve it promptly.
Non-Returnable Items
Certain products cannot be returned, including:
- Personalized or custom-made items
- Gift cards
- Perishable goods
- Personal care products
- Hazardous materials or flammable items
- Products that have been used, damaged by misuse, or altered after delivery
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale Items
Items purchased during promotional sales or clearance events may not be eligible for return unless required by applicable law.
Gift cards are non-refundable and cannot be returned.
Exchanges
If you would like a different item, size, or color, we recommend:
- Requesting a return for the original item.
- Placing a new order once your return has been approved.
This helps ensure the fastest processing time.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved:
- Your refund will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.
- Original shipping charges are generally non-refundable unless required by law or if the return is due to our error.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, our customer support team is happy to assist.
YO! TOYS
Address
1605 Juan Tabo Blvd NE H
Albuquerque, NM 87112
United States
Website
https://yotoysstore.com
Phone
+1 (505) 369-1503